In order to save any shipping costs and delivery time, should you live or be in our area you can pick up at our location, Please call us at 818-409-1200, 24 hours prior to pick up. Our local address is: 1830 Riverside Drive, Glendale, CA 91201.

 Payment Options

We accept credit cards through PayPal as well as PayPal’s other payment options. There is no sign-up or PayPal account required to use your credit card on their secure payment server.

 Alternate Billing/Shipping Address

If you have placed an order with a billing address other than what your credit card company has on file for you, your order will be held until we can verify the correct address. If you are shipping your order to an address other than your billing address, you may be required to provide further verification prior to shipment.

 Sales Tax

We charge 8.25% local sales tax on orders shipped within California. For areas outside of California, please check with your local tax authorities regarding any local sales or use tax liabilities.  

Order Cancellations

If you cancel an order before it ships, a refund will be issued less a 5% processing fee of charging and refunding your credit card. If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery.

 Returns:

 Damaged Products:

All claims for damaged merchandise must be made within 24 hours from the date that the merchandise was received. All original packing materials and/or boxes must be saved and made available for inspection, in order for a damage claim to be considered by the shipper. We will not be liable for any monies lost if the claim is not filed within the required time period. If you decide to file a claim with the shipper directly, you must notify us to receive proper credit or replacement.

 Defective Products:

We offer a 30 day (from date of shipment) replacement or credit for defective products. Prior to returning any item, please contact the manufacturer to confirm the item is defective. Customers who do not want an item repaired or replaced can request a return authorization, however a 15% restocking fee will be accessed to cover testing, repair, cleaning and repackaging expenses. Items found not to be defective may be subject to additional fees.

 Non-Defective Product Returns:

Non-defective products can be returned within 7 days if returned unopened, for credit less shipping. Items that have been opened can be returned, but will be subject to a 15% restocking fee to cover testing, cleaning and repackaging expenses. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete, damaged or with non-resalable parts.

Typographical Errors

In the event a product is listed incorrectly due to typographical, description and/or errors in pricing, we shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a full credit to your credit card account.

 Privacy Policy

We at Circle F Saddles and Tack take your privacy as seriously as you do. To help ensure your privacy, we use the most up-to-date encryption technology to keep your personal information as secure as possible. This includes your billing, credit card, and account information; none of this can be read as it travels to our system. We do not sell, trade, or otherwise share your personal information, such as name, email address, physical address, phone numbers, buying history, etc. without your permission. Your information stays here, period. You do not have to worry about receiving unsolicited email from other companies or individuals as a result of shopping, entering a contest or an auction at Circle F Saddles and Tack.

If you have any questions regarding our privacy practices or any of our policies, please click here to contact us.